Policies:

Terms & Conditions: https://rapidsystem.in/terms-and-conditions/

Returns & Refund Policy: https://rapidsystem.in/returns-refund-policy/

Shipping Policy: https://rapidsystem.in/shipping-policy/

Terms and Conditions:

Effective Date: 01-01-2026

Welcome to RAPID SYSTEM. These Terms & Conditions govern your use of our website https://rapidsystem.in and purchases made through our physical store and official website.

By accessing our website or purchasing from us, you agree to be bound by these Terms & Conditions.

If you do not agree, please do not use our website or services.

1. Business Information

RAPID SYSTEM
GST: 33DCFPM5821M1ZE
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011, India

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com

2. Eligibility

By using this website, you confirm that:

You are at least 18 years old
You are legally capable of entering into binding contracts
The information you provide is accurate and complete

3. Products & Services

We sell, but are not limited to:

Refurbished laptops and computers
Newly assembled desktop PCs
Computer accessories and peripherals
Internal components (RAM, SSD, HDD, motherboard, CPU, GPU, etc.)
Networking devices
CCTV systems
Antivirus software (K7 – license-based)

Product images are for illustrative purposes only. Actual product appearance may vary slightly.

We reserve the right to:

Modify or discontinue products without prior notice
Limit quantities per customer
Cancel suspicious or fraudulent orders

4. Pricing & Payment

All prices are listed in Indian Rupees (INR).
Prices may change without prior notice.
Applicable GST is included or shown at checkout.
Orders are confirmed only after successful payment.
Cash on Delivery (COD) is not available.

We reserve the right to cancel any order due to pricing errors or technical issues.

5. Order Processing & Shipping

Shipping and delivery are governed by our Shipping Policy.

Key points:

Orders are processed within up to 3 working days after payment confirmation.
Delivery timelines are estimates and may vary.
Responsibility transfers to the customer upon successful delivery.

Customers must ensure that shipping details are accurate. We are not responsible for delays due to incorrect information.

6. Returns, Refunds & Warranty

Returns and refunds are governed by our Return & Refund Policy.

Important highlights:

Returns accepted within 7 days (subject to eligibility).
Replacement is provided first in case of manufacturing defects.
Refunds are issued only if replacement is not available.
Refurbished products carry a 1-month checking warranty.
Software license keys are non-refundable.

All return decisions are subject to inspection and final approval by RAPID SYSTEM.

7. Product Use & Responsibility

Customers agree:

To use products according to manufacturer guidelines.
Not to misuse, tamper, or attempt unauthorized repairs.
That damage due to improper handling voids return eligibility.

We are not liable for:

Data loss
Software corruption
Compatibility issues unless explicitly guaranteed
Indirect or consequential damages

Customers are advised to back up data before servicing or hardware installation.

8. Intellectual Property

All content on this website, including:

Logos
Images
Product descriptions
Blog articles
Graphics
Website design

are the property of RAPID SYSTEM unless otherwise stated.

Unauthorized reproduction, copying, or redistribution is prohibited.

9. Website Usage

Users agree not to:

Use the website for illegal purposes
Attempt hacking or data breaches
Upload malicious code
Interfere with website functionality

We reserve the right to block access if misuse is detected.

10. Accuracy of Information

We strive to ensure product details and pricing are accurate.

However:

Errors may occur
Specifications may change by manufacturers
Availability may vary

We reserve the right to correct errors without prior notice.

11. Limitation of Liability

To the maximum extent permitted by law:

RAPID SYSTEM shall not be liable for:

Indirect losses
Business interruption
Loss of profits
Loss of data
Courier delays
Force majeure events (natural disasters, strikes, etc.)

Our maximum liability shall not exceed the amount paid for the product.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to data collection and usage as described in that policy.

13. Third-Party Services

We may use third-party services such as:

Payment gateways
Courier services
Analytics tools

We are not responsible for the policies or practices of third-party providers.

14. Blog & User Comments

Users posting comments on blog articles:

Must not post defamatory, illegal, or abusive content
Are responsible for their statements
Grant us the right to moderate or remove content

15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Tirunelveli, Tamil Nadu.

16. Force Majeure

We shall not be held liable for delays or failure in performance caused by circumstances beyond our control, including but not limited to:

Natural disasters
Government restrictions
Transport disruptions
Pandemic situations

17. Policy Updates

RAPID SYSTEM reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this page with revised effective date.

Customers are advised to review periodically.

18. Contact Information

For any questions regarding these Terms & Conditions, contact:

RAPID SYSTEM
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com

Return & Refund Policy

This Return & Refund Policy applies to all purchases made from RAPID SYSTEM, through our physical store and official website. By purchasing from us, you agree to the terms outlined below. This policy is subject to change without prior notice.

1. Scope of Sales

We sell products through

Offline (Physical Store)
Online (Our own website https://rapidsystem.in)

Products sold include but not limited to

Refurbished laptops and computers
Newly assembled desktop PCs
New computer accessories and peripherals
New internal components (RAM, SSD, HDD, motherboard, CPU, GPU, etc.)
Networking products (routers, switches)
CCTV systems and accessories
Antivirus software (K7 – license-based)

2. Return Window

Returns are accepted within 7 days from the invoice date / delivery date.
All return requests are subject to inspection and approval by RAPID SYSTEM after the product is received by us.

3. Eligibility for Return

A product is eligible for return only if

It is reported within the return window
It is received in its original condition
All original packaging, box, manuals, warranty cards, and accessories are intact
There are no signs of physical damage, misuse, or tampering

Return acceptance is solely at the discretion of RAPID SYSTEM after product evaluation. If the product is not eligible for return, the customer needs to pay for the delivery costs.

4. Replacement & Refund Policy

Replacement

Replacement is provided only for genuine manufacturing defects
Replacement will be offered first
Replacement is subject to product availability

Refund

Refunds are issued only if replacement is not available
Customer may choose between refund or replacement by contacting customer support
Final decision on refund approval rests with {{Business Name}}

5. Refund Method & Timeline

Refunds will be processed via
- Original payment method, or
- UPI / Bank transfer
Refunds will be completed within 14 working days from the date of approval

6. Dead on Arrival (DOA)

DOA claims must be reported within 1 day of delivery or purchase
DOA replacement/refund is subject to verification and inspection

7. Warranty Policy

Manufacturer Warranty

Most new products carry manufacturer warranty only
Customers may be required to visit the authorized service centre
Assistance from our shop is provided subject to our discretion

Assembled Desktop PCs

Warranty for assembled PCs is provided as stated at the time of purchase
Standard warranty is up to 1 year or more, depending on components

Refurbished Products

Refurbished laptops and PCs come with 1-month checking warranty only
This covers functional issues, not physical or accidental damage

8. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund

Software and antivirus license keys (including K7)
Installed operating systems or software services
Used or refurbished products beyond the checking warranty
Products damaged due to misuse, negligence, or unauthorized repair

We may assist customers with software-related issues, but no refunds will be issued.

9. Rejected Returns

Returns will be rejected if any of the following are found

Physical damage
Burn marks or electrical damage
Water or liquid damage
Signs of tampering or seal broken
Wrong usage by customer
Missing box, accessories, cables, or documentation

10. Inspection & Final Decision

All returned products will be thoroughly inspected
Approval or rejection of return, replacement, or refund is final and binding
RAPID SYSTEM reserves the right to refuse service if policy conditions are not met

11. Policy Changes

This policy is subject to change at any time without prior notice. Customers are advised to review the policy before every purchase.

12. Contact Information

For return or refund requests, contact

RAPID SYSTEM
GST: 33DCFPM5821M1ZE
80/7, Mass complex, KTC Depot Road, V V Nagar, VM Chathiram, Tirunelveli, Tamil Nadu – 627011

Phone / WhatsApp: +918807989803
Email: rapidsystemstvl@gmail.com

This policy is drafted in accordance with standard Indian retail practices and consumer guidelines.

Privacy Policy

Effective Date: 01-01-2026

This Privacy Policy describes how RAPID SYSTEM (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our official website https://rapidsystem.in or interact with us through our physical store.

This policy is designed in accordance with applicable Indian laws and Google Merchant Center requirements.

1. Business Information

RAPID SYSTEM
GST: 33DCFPM5821M1ZE
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011, India

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com

2. Information We Collect

We collect personal information to process orders, improve services, and provide customer support.

A. Information You Provide Directly

When you:

Place an order
Contact us via phone, WhatsApp, or email
Subscribe to our blog/newsletter
Submit an enquiry

We may collect:

Full Name
Billing & Shipping Address
Phone Number
Email Address
GST details (if applicable)
Payment details (processed securely via payment gateway)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Device information
Browser type
Pages visited
Time spent on pages
Referral source

This data is collected using cookies and analytics tools.

3. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide order confirmations and tracking details
Offer customer support
Respond to enquiries
Improve website performance
Prevent fraud and unauthorized transactions
Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Payment Security

All payments are processed through secure third-party payment gateways.

We do not store:

Debit/Credit card numbers
CVV details
Net banking credentials

Payment processing partners use encryption and secure protocols to protect your information.

5. Sharing of Information

We may share limited information with:

Courier and logistics partners (for delivery)
Payment gateway providers
Government authorities if legally required

Information is shared strictly for order fulfillment, legal compliance, or fraud prevention.

6. Cookies & Tracking Technologies

Our website uses cookies to:

Enhance user experience
Store cart information
Analyze website traffic
Improve performance

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information:

As long as necessary to fulfill orders
For accounting and GST compliance
To comply with legal obligations

After the required retention period, data is securely deleted.

8. Data Security

We implement reasonable security measures including:

Secure hosting environment
SSL encryption
Limited access to personal data
Secure administrative controls

However, no online transmission is 100% secure, and customers share information at their own risk.

9. Your Rights

You may:

Request access to your personal data
Request correction of inaccurate data
Request deletion (subject to legal requirements)
Opt out of marketing communications

To exercise these rights, contact us at rapidsystemstvl@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer websites, blogs, service centers).
We are not responsible for their privacy practices.

Customers are advised to review their respective privacy policies.

11. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

12. Blog & Comments Section

If users comment on blog posts:

Name and email may be collected
Comments are publicly visible
Inappropriate or spam content may be removed

We reserve the right to moderate or delete comments.

13. Marketing Communication

We may send:

Order-related notifications
Service updates
Promotional offers (only if opted-in)

Customers may unsubscribe at any time by contacting us.

14. Compliance with Google Merchant Center

RAPID SYSTEM complies with:

Transparent contact information requirements
Clear return & refund policies
Clear shipping policy
Secure checkout process
No misleading claims
Accurate product descriptions

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time without prior notice.

Changes will be posted on this page with updated effective date.

Customers are advised to review this page periodically.

16. Contact Us

For privacy-related concerns, contact:

RAPID SYSTEM
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com

Shipping Policy

This Shipping Policy applies to all orders placed with RAPID SYSTEM through our physical store and official website. By placing an order, you agree to the shipping terms mentioned below.

1. Shipping Locations

We offer shipping within Tamil Nadu and to other states in India.
International shipping is currently not available.

2. Shipping Charges

Within Tamil Nadu: Free Shipping
Other States: Flat-rate shipping charges apply (as displayed at checkout)

Shipping charges, if applicable, will be clearly shown before order confirmation.

3. Order Processing Time

Orders are processed within up to 3 working days after payment confirmation.
This includes verification, testing (especially for refurbished products), and secure packaging.
Processing time may be longer for:
- Assembled desktop PCs
- Refurbished laptops or systems requiring additional checks

4. Dispatch & Delivery Timeline

Once dispatched, the expected delivery time is up to 10 working days, depending on the destination and courier service.
Delivery timelines are estimates and may vary due to unforeseen circumstances such as courier delays, holidays, or regional restrictions.

5. Shipping Partners & Tracking

Shipping partners are selected by us based on serviceability and reliability.
Customers will receive a tracking ID once the order is dispatched.
Tracking details will be shared via SMS, WhatsApp, or email.

6. Cash on Delivery (COD)

Cash on Delivery (COD) is currently not available for any orders.
All orders must be fully prepaid at the time of purchase.

7. Packaging & Dispatch Verification

All products are thoroughly checked, tested, and securely packed before dispatch.
We take necessary precautions to minimize the risk of damage during transit.

8. Transit Damage & Unboxing Policy

Customers are strongly advised to record an unboxing video at the time of delivery.
In case of visible damage, missing items, or product issues:
- The issue must be reported immediately upon delivery or within the time specified in our Return & Refund Policy.
- Unboxing video may be required for verification and claim processing.

Failure to provide sufficient evidence may result in rejection of claims related to transit damage.

9. Delivery Issues

Delays caused due to incorrect address, customer unavailability, or refusal to accept delivery are not our responsibility.
Re-shipping charges, if applicable, must be borne by the customer.

10. Risk & Responsibility

Responsibility for the product transfers to the customer upon successful delivery.
Any claims related to damage or defects are handled strictly as per our Return & Refund Policy.

11. Policy Modifications

RAPID SYSTEM reserves the right to modify or update this Shipping Policy at any time without prior notice.
Customers are advised to review the policy before placing an order.

12. Contact Information

For shipping-related queries, contact:

RAPID SYSTEM
GST: 33DCFPM5821M1ZE
80/7, Mass complex, KTC Depot Road, V V Nagar, VM Chathiram, Tirunelveli, Tamil Nadu – 627011

Phone / WhatsApp: +918807989803
Email: rapidsystemstvl@gmail.com

This shipping policy is aligned with standard Indian eCommerce and retail practices.