Privacy Policy

Effective Date: 01-01-2026

This Privacy Policy describes how RAPID SYSTEM (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit or make a purchase from our official website https://rapidsystem.in or interact with us through our physical store.

This policy is designed in accordance with applicable Indian laws and Google Merchant Center requirements.

1. Business Information

RAPID SYSTEM
GST: 33DCFPM5821M1ZE
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011, India

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com

2. Information We Collect

We collect personal information to process orders, improve services, and provide customer support.

A. Information You Provide Directly

When you:

  • Place an order

  • Contact us via phone, WhatsApp, or email

  • Subscribe to our blog/newsletter

  • Submit an enquiry

We may collect:

  • Full Name

  • Billing & Shipping Address

  • Phone Number

  • Email Address

  • GST details (if applicable)

  • Payment details (processed securely via payment gateway)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Time spent on pages

  • Referral source

This data is collected using cookies and analytics tools.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide order confirmations and tracking details

  • Offer customer support

  • Respond to enquiries

  • Improve website performance

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Payment Security

All payments are processed through secure third-party payment gateways.

We do not store:

  • Debit/Credit card numbers

  • CVV details

  • Net banking credentials

Payment processing partners use encryption and secure protocols to protect your information.

5. Sharing of Information

We may share limited information with:

  • Courier and logistics partners (for delivery)

  • Payment gateway providers

  • Government authorities if legally required

Information is shared strictly for order fulfillment, legal compliance, or fraud prevention.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience

  • Store cart information

  • Analyze website traffic

  • Improve performance

You can disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information:

  • As long as necessary to fulfill orders

  • For accounting and GST compliance

  • To comply with legal obligations

After the required retention period, data is securely deleted.

8. Data Security

We implement reasonable security measures including:

  • Secure hosting environment

  • SSL encryption

  • Limited access to personal data

  • Secure administrative controls

However, no online transmission is 100% secure, and customers share information at their own risk.

9. Your Rights

You may:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion (subject to legal requirements)

  • Opt out of marketing communications

To exercise these rights, contact us at rapidsystemstvl@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., manufacturer websites, blogs, service centers).
We are not responsible for their privacy practices.

Customers are advised to review their respective privacy policies.

11. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

12. Blog & Comments Section

If users comment on blog posts:

  • Name and email may be collected

  • Comments are publicly visible

  • Inappropriate or spam content may be removed

We reserve the right to moderate or delete comments.

13. Marketing Communication

We may send:

  • Order-related notifications

  • Service updates

  • Promotional offers (only if opted-in)

Customers may unsubscribe at any time by contacting us.

14. Compliance with Google Merchant Center

RAPID SYSTEM complies with:

  • Transparent contact information requirements

  • Clear return & refund policies

  • Clear shipping policy

  • Secure checkout process

  • No misleading claims

  • Accurate product descriptions

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time without prior notice.

Changes will be posted on this page with updated effective date.

Customers are advised to review this page periodically.

16. Contact Us

For privacy-related concerns, contact:

RAPID SYSTEM
80/7, Mass Complex, KTC Depot Road,
V V Nagar, VM Chathiram,
Tirunelveli, Tamil Nadu – 627011

Phone / WhatsApp: +91 88079 89803
Email: rapidsystemstvl@gmail.com